Free Standard Shipping for orders over AED 599 Free Standard Shipping for orders over AED 599
Free Standard Shipping for orders over AED 599 Free Standard Shipping for orders over AED 599
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Treat yourself to some sparkle.

OLD __ Customer Service - Online Shop Assistant - Online Shopping FAQ


Do you offer a gift wrapping service?

Send a present directly to someone special! Swarovski will wrap your order in a pretty gift bag with a ribbon. You can also add one greeting card with your personal message.

If you have the items sent to your address, you will receive one gift bag for each item ordered enclosed in your parcel. This allows you to wrap the gift yourself.

If you choose delivery to another address, the items will be delivered in a single gift bag. The parcel will contain a certificate of Authenticity which also serves as a warranty but no invoice.

Please note that, in any case, only one greeting card can be added per order. After making an order, it is no longer possible to add a gift bag or greeting card. These options must be selected during the checkout process.

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Do you offer a repair service?

After sales service

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How long does your warranty last?

The Warranty period is two years from the time the products are received.
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Is your online shop secure and my personal date safe?

Privacy and Cookies 

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How do I pay my order?

See Payment

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How do I redeem a eCredit Note, Gift Card or a Promotional code?

Simply place the desired products in the Shopping Bag and click on the checkout now button.

Enter your code in the order summary section.


 Voucher redemption


On Desktop this will be on your right hand side and for Mobile on the top of the page. Then click on 'Apply code'. The amount on your eCredit Note, Gift Card or Promotional code will automatically be deducted from the total of your order in the Shopping Bag. Please note that you have to utilize the full amount of these vouchers as it cannot be carried over. 

The voucher code is only valid for online purchases and cannot be combined with other offers. Orders made in the past, reduced products, Gift Cards, Annual and Limited Editions, SCS products, The Swarovski Remix Collection and special sculptures such as the Crystal Myriad collection are excluded. Furthermore, these vouchers offer no cash alternative. 

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What are your sale regulations?

Please note that Swarovski does not offer any price adjustments for an item(s) purchased at regular price before a SALE. Similarly, products purchased in the SALE are not eligible for further price reductions.

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Do you offer free gift promotions?

Swarovski sometimes offers free gift promotions. Free gifts are offered for a limited time or as long as stocks last. Minimum order values and other conditions apply. This information is communicated on the website during such promotions. If the free gift is available at the time you place your order, it will appear in your Shopping Bag.

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How do I make sure the products are genuine Swarovski items?

You will receive a certificate of Authority with a stamp validating the authenticity. We fully guarantee the authenticity of all products purchased at Please note that several other online shops may also sell Swarovski products. Since we do not operate such sites and have no control over them, we cannot guarantee the authenticity of products sold via these sites. Please use caution and common sense when purchasing in such other online shops, and make sure they are affiliated with us (for example, by checking if they appear in our Boutique Finder and/or have a good reputation in the market.

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How long does the delivery take?

To have an overview about our delivery times, please click here.

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What delivery options do you offer?

We offer the following delivery options: standard delivery and express delivery. Please click here for further details about the shipping times.

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