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Return products within 30 days of date of receipt
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We offer free Next Day shipping on all orders over AED 599
We will bear the costs of the courier for returning the products only if you use our selected courier service provider, Aramex.
Free greeting card and gift bag
Add a personal touch to your gift
Send a present to someone special! Swarovski will wrap your order in an elegant gift bag decorated with a ribbon. You may also add an optional greeting card with your personal message.
If you have the items sent to your address, you will receive one gift bag for each item ordered enclosed in your parcel.
If you choose delivery to another address, the items will be delivered in a single gift bag. The parcel will contain a delivery note which also serves as a warranty, but no invoice.
Please note that, in any case, only one greeting card can be added per order. You will automatically be asked to provide the relevant information during the checkout process.
After making an order, it is no longer possible to add a gift bag or greeting card.
Free 2 year warranty
Swarovski warrants that Swarovski branded products purchased from an authorised Swarovski retailer are of merchantable quality and free from material or workmanship defects, provided they are subject to normal use. This warranty service is provided free of charge.
The warranty period is two years from the time the products are received.
To replace a Swarovski defected product that is under warranty, you should visit the closest Swarovski boutique.
Please retain your certificate of authenticity in case you have a warranty claim. The certificate of authenticity serves as proof of purchase and authenticity. See More information on the certification of authentication.