ORDER

Shopping for Swarovski products has never been easier! Browse the rich variety of Swarovski products from the comfort of your own home or using a mobile device while you’re on the move. All Swarovski crystal online prices are the same as the recommended retail prices found in Swarovski boutiques.

Shopping Bag:
Use the Shopping Bag as you would in a shop! Simply place products you would like to buy inside. Placing a product in your Shopping Bag holds no obligations. If you change your mind, remove an item at any time.

To add a product to your Shopping Bag:
To add a product to your Shopping Bag, just click on the 'Add to Shopping Bag' button found in the detailed display view of each product.

To view the contents of your Shopping Bag:
View the contents of your Shopping Bag at any time by clicking on the Shopping Bag icon in the upper right hand corner of your page. From here, either continue shopping or click on 'Secure checkout' to purchase the contents of your Shopping Bag.

To change the number of products in your Shopping Bag:
If you change your mind and want to change the quantity of an item(s) already in your Shopping Bag, enter the desired quantity and click anywhere on the screen to automatically update the quantity of those items in your Shopping Bag.

To remove products from your Shopping Bag:
Click on the 'Delete' button (the cross symbol) in your Shopping Bag. Please be aware that as long as an item is still visible in your Shopping Bag, it has not been properly deleted.

Check the status of your order at any time by clicking on My Account – Orders. View the status of all your orders at a glance.

- Speed up online shopping by storing your personal information
- Add favourite products to your wish list, which can be sent to family and friends
- View the status of your order at any time online

Details provided for your registration are protected by your personal password.
Easily place orders in the Online Shop with your username and password.
The option to register is available in the My Account section at the top of the page.

In the My Account section, access and change your personal details at any time.

Please go to the My Account registration page and click on the link ‘FORGOT YOUR PASSWORD?'

Items that are temporarily unavailable are marked 'currently not available online' in their detailed view. Clicking on these products will automatically send you to the Boutique Finder, which can help you locate a Swarovski Boutique near you.

This service is available to registered users of the Online Shop.
Your wish list may contain up to 20 products that may be bought later or marked as gift ideas.
Articles in your wish list can be purchased at any time by simply moving them into your Shopping Bag. Please note that the prices of products are subject to change. 

Swarovski C.G.R currently delivers to the following countries:

Kingdom of Saudi Arabia

United Arab Emirates

Kuwait

Qatar

Egypt

 

 

DELIVERY

Orders placed from Saturday to Thursday will be delivered within 1 to 3 working days.

Same day delivery option is available for orders placed before 1pm in selected cities (Dubai, Abu Dhabi, Sharjah and Ajman).

No deliveries are made on weekends or public holidays.

Swarovski is unable to deliver to PO boxes or APO/FPO addresses.

If no one is available to accept delivery of the order, you will have the option to arrange for an alternative delivery date or be given additional information about the collection of your order from the courier company.

Please find below an overview of the delivery options and times.

 Delivery Options  Delivery Cost

Standard Delivery (1-3 working days)

Free

Express Delivery (same day for orders placed before 1pm)

25 AED

Please note that your order cannot be delivered by our delivery partner on public holidays, so these days do not count as working days.

Our delivery partner handles all shipment in the Kingdom of Saudi Arabia, United Arab Emirates, Kuwait, Qatar & Egypt.

PAYMENT

The VAT is calculated according to tax regulations of the country of the online shop in which the order was submitted.

Swarovski accepts Visa, Mastercard, Amex and Apple pay as methods of payment. Please select the appropriate credit/ debit card during the payment process and fill in the required card details. Your card will only be debited once your order has been confirmed.

As of October 1, 2001, for the security of online credit card transactions, it is mandatory to enter a card security code (CVC2/CVV2) at the point of purchase. This number is neither stored on the card's magnetic strip nor printed on any payment receipts. With this code, Swarovski can confirm that the card is physically present with the paying customer, thereby ensuring that it is not being misused for fraudulent purposes.

For VISA and Mastercard holders, the security code is a three-digit number inscribed on the upper right corner of the signature panel on the back of the card, next to the repeated card number.

The 3D-Secure protocol is an additional security layer that further prevents credit card fraud for online payments. During the checkout process, customers with a 3D-Secure credit card are asked for an authorization password that is assigned by their issuing credit card company. With this additional authentication check, security is increased for the credit card holder and the Online Shop.

RETURNS

You can exchange products purchased on the Website through the Swarovski Boutique as well as online. Please follow the online return process and read our return policy before returning a parcel.

We offer a direct online return process. You may return ordered items within 30 days after their receipt (with the exception of Gift Cards and customized products). To return your order please proceed as follows:

 

1. Login to your account to initiate a return. Or simply click here to enter your order number and email address, and follow the steps to complete your return request.



2. Please make sure to hand over the item(s) in the same condition received.



3. After receiving the returned item(s), we will review and refund the corresponding amount based on the initial payment method:

  • Credit/debit card payments: Refund to card
  • Cash payments: eCredit note
 

If you received the item(s) as a gift, the sender will be issued a refund.



Please contact our Customer Service for more information by calling 800 772 7553 or by sending an email to SwarovskiGuestRelations.ae@mailmac.net

Our advisers are also available to help you from Sunday to Saturday from 10 am to 10 pm.

More information on delivery and returns can be found in the FAQ section


If you are not completely satisfied with a Swarovski purchase or gift for any reason, you have the right to return the products within 30 days from receipt of your order.

All products must be returned to us unused and with all Swarovski and designer tags, if any, still attached and in the same condition as received, in their original box and packaging, along with the original invoice within 30 days of the date of purchase of your order, please refer to the below section for more information.

  • We will not accept any returns if the original packaging has been opened or tampered with.
  • We require a valid proof of purchase. This can be the online invoice or store invoice/receipt.

 

  • We are not able to accept returns or exchanges of pierced earrings (including sets with pierced earrings) due to hygienic reasons. This applies even in cases where the earrings have never been worn.
  • Goods on sale or promotion can not be refunded.
  • Customized products cannot be replaced or returned.

 

  • Returns of defective items are limited to defects not caused by accident, misuse, abuse, modification, attempted repair, negligence after purchase, ordinary wear and tear and/or failure to follow the product’s Care Advice.
  • Returns that are damaged or soiled may not be accepted and may be returned to you.
  • If we receive any return of defective items outside of our return policy, we will return such item back to you.

Please send all items you wish to return from an order in the same shipment to ensure your return is processed as quickly as possible.

Returns and pickups are free of charge.

We offer a flexible return policy to make your online shopping experience as easy and convenient as possible. However, we monitor the number of returns made by customers and may refuse to accept orders at our discretion if products are returned repeatedly.

TRACKING

For each order placed through our website, you can follow the progress of your order by logging into your account and clicking on "my orders". Then click on the tracking number to track your order.

Or you may simply click here.

Once your order has been dispatched from the Swarovski fulfillment center, you will receive an email confirming the dispatch.

GIFTS AND GIFT CARDS

Add an elegant greetings card with a personalised message inside (limited to one greetings card per order).

For the ultimate finishing touch, add a premium Swarovski gift bag.

Delivery to your address: You will receive one gift bag for each item ordered. The gift bag(s) will be enclosed separately, so you can wrap the gift(s) yourself.

 

Delivery to a different address: All the items will be beautifully presented in a single gift bag. The package will include a delivery note, which also serves as a warranty, but no invoice.